Travel guides
Understanding cancellations and refunds
Cancellation timing and refund amount depend on the selected offer.
Free cancellation is not universal
Before paying, check whether the offer allows free cancellation, its deadline, and any non-refundable items. Requests after pickup time may be handled differently. Send your reservation number and reason to support; do not assume a booking is cancelled until you receive confirmation.
Track the refund
Refund eligibility is assessed under the offer and supplier terms. Once approved, the time it takes to appear on a card depends on the payment provider and bank; there is no universal timeline. If you were charged but the supplier has not confirmed the booking, do not pay again; contact support with the reservation number.
Quick checklist
- Note the cancellation deadline before paying.
- Keep your cancellation request and confirmation.
- Do not pay twice when a charge succeeded but confirmation is pending.