Privacy Policy

We recognize that privacy is critically important to our users. Therefore, we take the utmost care to protect the personal data of all users who access our website and mobile applications. This Privacy Policy explains how the data you share while using the Go Araç website and mobile applications may be used, with whom it may be shared, and the security measures we implement to protect your information.

By using Go Araç’s website, mobile applications, and other communication channels, you are deemed to have accepted the terms set out in this Privacy Policy.

Any disputes arising under this Privacy Policy shall be governed by the laws of the Republic of Türkiye, and Istanbul courts and enforcement offices shall have jurisdiction.

WHAT DATA DO WE COLLECT?

We may collect the following personal data:

• Name, surname, address, date of birth, and city of residence
• Phone number and email address
• Turkish ID number for Turkish citizens
• Passport information for foreign users
• Reservation, order, and service usage details
• Payment and billing information

FOR WHAT PURPOSES DO WE USE YOUR DATA?

Your data may be used for the following purposes:

• Providing car rental services and managing user accounts
• Handling customer support processes
• Improving service quality and user experience
• Performing analysis and reporting based on usage behavior
• Offering personalized campaigns, promotions, and notifications
• Fulfilling legal obligations

WITH WHOM MAY YOUR DATA BE SHARED?

Your personal data may be shared with:

• Authorized personnel within the company
• Technical and operational service providers required for service delivery
• Authorized public institutions and authorities, where legally required

COOKIE POLICY

As Go Araç, we use cookies to enhance your experience when you visit our website. Cookies are small data files stored on your device.

Types of cookies we use:

• Session cookies
• Persistent cookies
• Mandatory cookies
• Analytical and functional cookies

You can manage or delete cookies through your browser settings. However, disabling cookies may affect the proper functioning of certain services.

DATA SECURITY

Your personal data is protected by:

• SSL (Secure Socket Layer) encrypted connections
• Security measures against unauthorized access
• Secure payment systems such as 3D Secure

Your credit card information is not stored on our servers.

YOUR RIGHTS

Under applicable data protection laws, you have the right to:

• Learn whether your personal data is processed
• Request information if it has been processed
• Request correction or deletion
• Learn third parties to whom data is transferred
• Object to processing
• Request compensation in case of unlawful processing

COMMERCIAL ELECTRONIC COMMUNICATIONS

With your consent, Go Araç may send you:

• Campaigns and promotional offers
• New service announcements
• Personalized deals

You may opt out of these communications at any time.