Legal
Cancellation and Refund Policy
Cancellation and refund rights depend on the selected offer; this explains the process.
Which terms apply?
The free-cancellation deadline, deductions, no-show rules and changes depend on the rental company and selected offer. Check the offer before payment and the cancellation deadline in your confirmation. There is no universal “free until 24 hours before pickup” rule for every booking.
Requesting a cancellation or change
Contact us with your booking reference through reservation management or info@goarac.com. Request changes promptly; availability and supplier approval may be needed. Requests after pickup time may fall under the offer's no-show conditions.
Paid but not supplier-confirmed
If the bank approves payment but the supplier has not confirmed the reservation, it is placed under review; it is not a confirmed car rental. Do not pay again for the same booking. Support will compare bank and supplier records and explain the confirmation or appropriate refund process.
Refund method and rights
Approved refunds are directed to the original payment method where possible. The time to appear in your account depends on the bank and payment method; no fixed business-day period is guaranteed. A general 14-day withdrawal right may not apply to date-specific car rental, but any free-cancellation right in the offer and your statutory rights remain intact.