Travel guides
Help with a rental booking problem
Gather the right records when payment, supplier confirmation, or pickup goes wrong.
Check the booking status first
A successful payment does not always mean the rental supplier has confirmed the car. Check the reservation status in your account and any confirmation sent by email or message. If it is pending or under review, do not start a second payment. Note the reservation number, payment time, and any error shown.
Contact the right team
For bookings and payments made through Go Araç, contact Go Araç support first. Vehicle, deposit, or damage issues at pickup may also require the rental company. Describe the issue clearly and do not treat an unconfirmed booking as confirmed. Never share your card number, CVV, or one-time code.
Quick checklist
- Have your reservation number and status screen ready.
- Do not pay again while payment or supplier confirmation is pending.
- Do not send sensitive card or identity details by message.